Surprise $12,000 water bill -- News 4 helps veteran get results

Reported by: Emily Baucum
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Updated: 12/03/2012 6:11 pm
CONVERSE, TX – An Army veteran in Converse who got a surprise $12,000 water bill wasn’t getting any answers until he contacted News 4 WOAI for help.

"We can't afford $12,000,” homeowner Rick Barfield said. “I don't know who can these days."

If the total weren’t stick shock enough, the bottom of his bill had a bar graph showing the number of gallons used each month skyrocketing.

"They're talking half a million gallons of water I've used so I don't know, 20 or 30 Olympic-sized pools,” Barfield said.

He doesn’t even have one pool.

The city of Converse told him his house had a leak. He thought the city must have been reading the meter wrong.

"If I go to any of these outlets in my house and put in one gallon in [a jug], I get one gallon there,” Barfield said while pointing to the meter.

To prove his point, he filled a jug with about a gallon of water and the meter increased by about a gallon.

"There's not a leak,” Barton said. “There's nothing wrong with it."

When Barfield called News 4, it reminded us of a story we reported about six months ago about another homeowner in Converse with another high water bill.

"There's no way we used this amount of water,” retired Marine Jimmie Allen told News 4 back in July.

Allen had a more than $8,000 water bill. The city of Converse said he had a leak. His water company said that wasn’t possible.

Eventually, his water was shut off, and after seven weeks of borrowing water from neighbors, Allen said he had no choice but to agree to the city’s payment plan: $300 a month until his bill’s paid off.

Barfield worried he’d have to cut the same deal with the city, and it would break him.

"In five, six months I'll owe more on my water bill than my home is worth,” he said.

News 4 camped out all Monday afternoon in the Converse City Hall parking lot, trying to get an explanation or response.

We never got one, but Barfield did.

Late Monday afternoon, he got a call from the city saying part of the bill was inaccurate and the rest would be waived. He immediately stopped by city hall to pay his water bill – but instead of $12,000 for the past two months, it was just $180.
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The views expressed here do not necessarily represent those of News 4 WOAI (WOAI.com)

wilsoncl - 12/4/2012 3:00 PM
0 Votes
It sounds like Converse City Employees are greedy, power hungery, worthless POS's.. I guess it would be time to move; but to where they are all lying, greedy, power hungery POS's.

MBB Mom - 12/4/2012 7:07 AM
0 Votes
I have also been battling Converse Water Department for several weeks. My bill was/is $1200. My landlord has had plumbers out 4 times, and is sending them out again this week. Converse swears I have a leak,they have replaced the meter, the plumbers have not found any leaks, and unfortunately, Converse Water does not respect the opinion of the plumbing company the management company sends out. I don't forsee any resolve, especially after a comment made yesterday by a Water Department employee insinuatng that they can't prove that I haven't had a plumber come and fix something causing my water bill to drop $900 this month. This month my bill is $90, still high for 2 people, but, at least it isn't the $1300 they want now (with penalties for not paying)

tkofsa - 12/3/2012 10:03 PM
0 Votes
but just remember city hall cares about you

txcat - 12/3/2012 10:00 PM
0 Votes
Well last week I did have a water leak in Converse. They turned off my water, I had a sick child throwing up at the house. When I got home my repair man turned on the water to where the leak was the Water Department guy called the police. They locked down the box and told us they would only come out when a plumber arrived. Mean while we were not allowed to fill a bathtub or buckets for the toilets. My child was admitted with huge gall stones. The next day my plumber made the scene and fixed the leak. It was not a gusher.

SA Native - 12/3/2012 6:55 PM
1 Vote
I got a $4,000 bill from SAWS. Took them a while to take is off but the next month they had the late fee still on the bill. Threatened to cut me off for not paying the late fee. Now SAWS wants 9.9% more...No way!
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