Fred Loya Insurance fined for unfair practices

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News 4 WOAI received a call about a confirmed staph infection at the Fred Loya Claims Office off of Ingram Road. (News 4 WOAI)

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Published: 6/18/2012 4:33 pm

Updated: 6/18/2012 5:17 pm

SAN ANTONIO – The state of Texas has fined Fred Loya insurance $300,000 for unfair and deceptive business practices.

The Texas Department of Insurance claims the insurance company made false claims about fees in their ads and also could not provide proper documentation for why discounts were applied to certain customers.

The company is now incompliance and will pay the fine according to the order.

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The views expressed here do not necessarily represent those of News 4 WOAI (WOAI.com)

carolcastaneda - 6/22/2012 8:48 AM

0 Votes

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Ya they are trying to file a false claim right now and are messing with the wrong company. This Insurance Company is fraud!! They deserve everything they get!

Girau - 6/20/2012 11:57 AM

0 Votes

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I am not surprise at all with this news. Fred Loya Insurance was the worst experience I had and I wasn't even a customer with them. I just went their to get a quote I was being treated like I am the worst driver in Texas. I currently have Geico, been with them for over 5 years and love their rates and customer services.

CStory - 6/19/2012 4:11 PM

1 Vote

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I'm glad I've gotten out. I have always check on my account. It should an investigations on this, since money(ies) are involve. I have my bank accounts and going to look into it. For pass 1 year. Good Luck Y'all! They should shut it down and return the costumers money refund. In my opioion.

simpsonfan91 - 6/19/2012 12:11 PM

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What is up with the caption under the picture? Is this about a Staph infection?

HollyHoly - 6/19/2012 11:49 AM

2 Votes

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Now he can raise the rates to cover the $300,000 fine.

Gecko - 6/19/2012 11:14 AM

6 Votes

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Fred Loya......because we're 'loco'!

Competition - 6/19/2012 10:09 AM

2 Votes

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I stopped using Fred Loya after they repeatedly kept deducting from my bank account,sometimes 10 days before the payment was due. Got Fred? Think not!!!

Tenacious - 6/19/2012 9:01 AM

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Addendum to my other comment, go to the Texas Department of Insurance to file a complaint if Fred Loya is dragging their feet on a claim. I did so after 4 months of waiting, and Fred Loya contacted me within 48 hours to settle the claim! http://www.tdi.texas.gov/consumer/complfrm.html

Tenacious - 6/19/2012 8:58 AM

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If you ever have problems, as I did, trying to settle a claim with Fred Loya Insurance, go online and contact the Texas Insurance Agency and file a complaint. I waited 4 months before having to do that for an open and shut case, had to pay my deductible and get my vehicle fixed myself before Fred Loya finally coughed up the cash after my complaint.

cleopatra - 6/18/2012 5:59 PM

3 Votes

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Friends don't let friends get Fr** Lo**!

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