SAN ANTONIO-New 4 is getting answers for nearly 30 viewers who emailed us about high CPS Energy bills.
Many of them wanted to know about how an estimated reading is calculated. We spoke to CPS Energy Spokesperson Christine Patmon who told us the reading is based on a homeowners previous month or two months.
"When we estimate a reader; we always go for a lower read. We always go for a lower read that was actually there to make sure we don't give a customer a higher bill." Said Patmon.
CPS Energy also admits they are replacing old meters with new meters around San Antonio and ask if you have questions about your meter reading call them.
"If they believe that their bill is wrong by all means give us a call." Said Patmon.
CPS Energy wants you to call them at 353-2222. You also have the option of having someone come out to your home to make sure your meter is properly working.
If you can't pay your bill; they ask you apply for the REAP Program.