Airlines cancel flights to avoid runway penalties

(NBC News Channel)
(NBC News Channel)
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Updated: 3/19/2010 3:17 pm
Ellen Goldberg of KXAS for NBC News Channel:

DALLAS -- Passengers may soon be seeing more cancellations on airport departure boards.

Several airlines, including Fort Worth-based American and Houston-based Continental, say they will cancel flights rather than risk paying stiff penalties for delaying passengers on the runway.

Continental's CEO recently told investors that the airline will opt to cancel flights rather than chance being fined.

Aviation consultant Denny Kelly expects other airlines to follow suit.

"I think all of them will cancel flights," he said. "They'll do it partially because they think they are going to punish passengers, and if they punish them, someone will get this legislation removed."

Under new federal guidelines that take effect next month, airlines can be fined up to $27,500 per passenger if a plane is stuck on the tarmac for longer than three hours.

"How can they say there is nothing wrong with having someone sit on a seat and run out of water and everything and sit on there for three, four, five hours? That's ridiculous," Kelly said.

With the new fines, a delayed MD-80 could cost American Airlines close to $4 million, and a fine for a full 757 could cost more than $5 million.

"It's unavoidable that more flights will be canceled to avoid fines," said American Airlines spokesman Steve Schlachter. "It's one of the unintended consequences of a bill that has no flexibility."

A spokesman for the U.S. Transportation Department said airlines can avoid fines by doing a better job of scheduling flights and crews.

"Carriers have it within their power to schedule their flights more realistically, to have spare aircraft and crews available to avoid cancellations" and to rebook passengers when there are cancellations, said Bill Mosley, a department spokesman.

Frequent flier Dave Wooldridge said he plans to punish airlines that cancel flights by taking his business elsewhere.

"I won't fly that airline again," he said. "They risk losing a lot of people if that's what they become known for, canceling flights."

Traveler Andrea Ramirez also didn't agree with the airlines' tactic.

"I would definitely rather be late than not go at all," Ramirez said. "That's for sure."

The fines are scheduled to take effect April 29.
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The views expressed here do not necessarily represent those of News 4 WOAI (WOAI.com)

twain55 - 3/22/2010 6:24 AM
This is another example of government meddling in business ruining more lives. Businesses should be controlled by the well-informed consumer not the misguided government.

rcj38 - 3/21/2010 9:42 PM
Typical Airlines their crappy about customer service, everytime you turn around their raising prices or adding fees.. Their explanations are fuel... Please, throw that nonsense to some idiots who beleive that.. What Congress should do get off their lazy butts and do something about than worrying about if something is done that these big corp. will move some where else... Hell let the Government take over all airlines maybe something will change.. What the Government should do is stop bailing these companies out. All I have to say is excuses are like a**holes everyone has one.. I say Boycott all Airlines!!!!!!!!1

proudnative - 3/21/2010 7:06 PM
There Ollie lies the rub, the airlines can avoid ANY fines just by taking care of customers! When they know that the plane will be delayed 3 or more hours, the responsible thing is to transport to the terminal to wait rather than make them endure hours on a plane unnecessarily. But we live in an era of spoiled brats, from the president down to the business owners ... and WE end up as the losers every time!

CommonSense - 3/21/2010 4:19 PM
Now Airline companies want us to lobby congress for them...What kind of economy do we have when companies are too broke to bribe our elected officials.

txmike64a - 3/21/2010 3:56 PM
Thanks a lot Obama for micromanaging airlines and private business. If you people get stranded -- you only have the "progressive" government regulations to blame. Let the airlines be airlines, if they screw customers, then they won't be back. Before long we'll just have one airline at the rate they're going -- like Aeroflot!

ollie87 - 3/20/2010 9:21 PM
The airlines might try canceling flights for a short time, but they are the ones that will lose LOTS of money - while making passengers very angry. I don't understand why any airline should have a problem with canceling a flight when they realize that it's going to be delayed over 3 hours. Maybe I've misunderstood, but they aren't getting fined for a delay of up to three hours, and if they cancel that flight after 2 hours and 59 minutes on the runway, they won't be fined. I also don't understand why passengers can't be transported back to the secure area of an airport rather than having them suffer without food, water and working toilets...They are showing that they truly don't care about customer satisfaction, care or health and welfare.

Mr Ed - 3/20/2010 8:56 PM
TXHomebrew13 don't point fingers to the airports and gate fees/access. If airlines wouldn't shortchange resources (crews, planes, etc.) and not nickel and dime their customer, then maybe I would have sympathy. As far as no gates and off loading, they can still off load from the side with a roll up ladder truck (the old fashion way) and bus the people back to the terminal.

Briannas - 3/20/2010 8:55 PM
This is good. Don't make people sit on the runway with no water, food etc. They should be fined.

TXHomebrew13 - 3/20/2010 6:37 PM
Maybe someone should look to the Airports as a source of this. Many times a plane leaves a gate and can't go back in the case of delays (weather, routing, etc.) because another plane is there, while empty gates sit unused (Terminal E at DFW is a great example). Airports charge the airlines for each gate they use and why they don't allow an airline to use the empty gates in times of trouble is beyond me. Money.

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