This is total B.S. I have a CDL and had to renew it in May. I waited at the DPS office for nearly two hours. Once i got into a station it took maybe seven minutes to process and pay and be out the door. This is a problem with poor management. The Director of DPS would be fired today as well as those in charge of the Driver's License division. No retirement, no bonus, you are terminated for incompetence. Less than a thiord of the stations are manned, this is the reason for the backlog. If paperwork is the issue, have someone pre screen those in line before they get into line. It is not rocket science. You do not have your papers, then you do not get to come into the lobby to get in line. I attempted to renew at thr Babcock location and drove past when I saw the line at over 100 and then went to the S. New Braunfels location where I waited for two hours, but at least I was in the air conditioning.

This is Rick Perrys fault. Time to vote him out. Vote Latino (not thee pretend ones like Ted Cruz and Marco Rubio).

Hmmmm...after reading the comments and then re-reading the article, I wonder if there is some ambiguity with the story (surprise, surprise). Perhaps the "citizenship" being proven is Texas citizenship. The article alludes to that just a little. That's why residency proof here in SA or Texas is being asked for. They do the same thing for instate tuition for colleges/universities. The bills prove your residency for a certain timeframe in a certain area. Just a thought.

In response to MAXAUSTIN, it is ludicrous that you are required more paperwork (i.e. a local bill from TWC or utility company) to prove you are a US citizen especially if you have your military ID, previous out of state driving license, tax return, birth certificate, etc... It sounds like the DMV are unfamilar or confused with the new rules and are looking for just additional billing information which doesn't prove anything except you pay your utilities. Previous driving license and/or military ID card should be sufficient with a current address. I am not looking forward to getting my wife's DL issued and will maybe head out of town also but bring as much documentation that I can think of. I'll just keep mine renewed every 6 years to avoid this catastrophe. Good luck young drivers...

I wish I owned an ice cream truck. I would park across the street and make plenty of $!!

I like this new law.

the military guy was asked to get a time warner cable bill. that is bs. i would have a million dollars for every time a person asked me for a ssan card or birth cert after showing my military id and dl.it seems that americans become so ignorant when we implement new procedures to correct our lack of enforcement of our own laws. we over do it. the should post on the outside you need this or that if you fall into a specific criteria. but please if youre retired military why the hell would you need to show a birth cert or bill. ive done programming etc in the military but i am sure the state should have a database of all drivers starting from their first picture id to the current. if not again america is so behind yet we think were ahead. there are many well paid programmers and analyst who should be able to pull this off without costing any extra funding. they could schedule by dl numbers or any other means, thus allowing a grace period for drivers to obtain license. theres just too many ways that this state or any state in this country could do to improve this situation. lets not insult citizens with citizen ship verification. you should already know if they're a citizen with all the computer databases (employment, schools, etc) if you know what i mean. if you been anywhere other than the US you would know we lack consistency across the country within state and government agencies. its a insult to the intelligence of the people of this state and this country.

In florida you have to schedule your drivers test, that could cut back some of the people in line. People could stop attending places in herds, the DMV could make start making those who are not being seen to wait outside or in their cars with the exception of small children of course. They could actually list every item necessary for their request online, or in the entrance so that you don't have to wait in line. They could also post an actual phone number for questions and the operator must be competent and know the rules. Sometimes workers give you wrong information. Once they reach the maximum number of people they should turn people away for another day. Or just go on appointments only with maybe one or two hours of walk ins.

Babcock has always had long lines. this is nothing new.

MaxAustin, while I understand your frustation and agree with you on the safety factors, I don't see this as a problem with the new law. I see it is more of a bureaucratic quagmire of misunderstanding and insufficient training of the employees.