SAN ANTONIO -- A new state law is causing big backups at area driver license offices. A Department of Public Safety spokesperson said the new Texas Residency Policy requires more documents to prove citizenship for first time applicants, which is taking longer to process and leading to longer lines.
Summer time is always busier than usual and the amount of people seeking commercial driver licenses is only adding to the backup.
At the TxDPS Babcock Road location, people complained of standing outside in the sun for over an hour. Trooper Jason Reyes said the department is looking into providing water stations and possibly bringing in awnings to provide shade. He said a new megacenter under construction near Leon Valley should speed up the process, but that location is not scheduled to be complete until October.
To find out what documentation you need to bring when you visit DPS or DMV, click here