Hackers could be targeting smaller businesses

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Updated: 8/02/2010 4:56 pm
San Antonio --  Aloha - Most of us think, that’s just a greeting used in Hawaii. But it's also a computer system restaurants across San Antonio use and it was recently breached.

News 4 WOAI has been able to confirm new details involving a case that started with Aldaco’s Mexican Restaurant in Stone Oak. Back in May, Master Card, Visa and American Express card numbers, used at the restaurant, were stolen. While following up on this investigation, we found at least one other restaurant was affected; Local Coffee off Sonterra was also hacked.

Local Coffee has not released any information on how many customers were affected, but we do know they've been working with police to get this figured out. Our investigation also uncovered smaller businesses, like Local Coffee and Aldaco’s, may be the new target for hackers because use similar computer systems to ring up charges, with limited security.

Blanca Aldaco has spent the last few months beefing up her computer security system.

"I thought I was compliant. I thought I had the latest version of Aloha. I felt I had a DSL firewall; but it was not enough," Blanca Aldaco told us.

Hackers got in through an open internet port. They used a virus that captured and stored confidential information; then later allowed the hackers to come back and retrieve that information. More than 5,000 Aldaco's customers were affected.

Sergeant Martin Landgraf works on cases just like this one. He admits security breaches happen more often than the regular customer realizes.

"Even having the best firewall in the world, these are professionals from all over the world that come in and hack these things,” Sergeant Landgraf explained. “They are good. And if they want it bad enough, they're going to get it."

Sergeant Landgraf tells us smaller businesses seem to be the new target. To save money, owners often secure their computers with the bare minimum. They don't update their software or scan their systems regularly for high-tech viruses. It can be a costly mistake.

Aldaco's recently installed a high-tech security system on its computers. It cost Blanca a lot of money; but she says it's well worth it if it will keep her business and her customers safe.

Sergeant Landgraf did have some suggestions that can help protect your money:
*Constantly check your credit card and banking statements.
*If you think your account has been breached, put a fraud alert on your credit file.
*Work closely with your bank to get the problem resolved.
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The views expressed here do not necessarily represent those of News 4 WOAI (WOAI.com)

elfrugalista - 8/3/2010 6:03 PM
1 Vote
@McRuss - Your post was more informative than the original article. Are you able to disclose this? I understand if you cannot. The banks have to come up with a secondary authentication to prevent this fraud. I was also thinking this type of issue is a good opportunity to use cash only. We tend to spend more when we have the plastic in hand (debit or credit).

McRuss - 8/3/2010 5:15 PM
0 Votes
I work the other side, investigation of the fraud after the breech. As the Sergeant said, there are a lot more of these than people imagine. And they are not all small businesses unaware of their vulnerability: Heartland and DSW are two examples. And there is another out there that has not yet been announced that is about as big if not bigger than DSW.

elfrugalista - 8/3/2010 10:43 AM
1 Vote
@haveblue - you're a minority of those who are in IT (as I am) that are cognizant of the risks out there. But San Antonio, sadly, is one of those places where 99% of technology is still treated as a "magic box" and people can't be bothered to learn about it or use it properly. It's also the primary reason San Antonio ranks at the bottom of US cities in IT career pay.

haveblue - 8/3/2010 1:59 AM
0 Votes
Aloha is a flawed system. If you are a restaurant/bar owner that uses Aloha, DISABLE your Wi-FI access immediately. Aloha leaves a VNC port open on the fileserver (main database computer) so their help desk can remotely troubleshoot. Problem is, a five year old could figure out how to get passed it. Once any "hacker" figures out your WAN IP, through Wi-Fi usually, its pretty simple to get COMPLETE access to your database computer. I know this because I work part-time at a bar that uses aloha on the weekends and I'm also a systems administrator during the week.
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