SAN ANTONIO -- A woman in San Antonio is calling American Airlines - un-American.
She says they disrespected her and her entire family, while her husband was leaving to serve our country.
American Airlines has a policy that lets families of service members go beyond security and stay at the gate, until the flight boards.
Jo Ann Jordan says her husband was being deployed overseas for a year. But, his ticket said he was heading to a base in the U.S. first.
American Airlines wouldn't give the family a gate pass. Jo Ann says several employees called her husband a liar and told them to get out of the way.
"We hope for a joyful reunion in one year, however there's not a 100% guarantee that he'll come back. So, it's very important to spend those last few minutes with your loved one," says Jo Ann.
Two hours later, a supervisor finally gave in and gave the family a gate pass. But, by then, it was too little, too late.
A spokesperson for the airline tells News 4 WOAI, this was a gray area, because the ticket didn't have the overseas destination listed.
But, they say, they're sorry it happened.
