Dear AT&T Wireless,
I normally find break ups very difficult. I don't like to have them happen because I normally have some sort of connection to the "other side" of the break up. However, in your case, I am making an exception.
I am so glad to be rid of you.
Less than two weeks before I was eligible for a phone upgrade, my phone broke. I called to see if there was any way I could go ahead and get a better/new phone and apply the insurance I had been paying. I wasn't trying to get a free phone, but you refused to work with me.
As your employee could see, I'd been an AT&T customer for more than five years; I repeatedly saw 'new customers' get great deals, including new phones. Silly me, I thought being a loyal customer would count for something, but it did not.
So, when my contract ended Dec. 23, 2009 I gleefully went to your store and canceled; paid what I was told was my final bill and ended our relationship. Imagine my surprise to get a bill in January for some random 'fee.' Then, after getting that cleared up, think of how shocked I was come February, when I get ANOTHER email saying my statement was ready! I called, spoke to a very rude employee and got it taken care of. I'm sure I was a little short with him, but SERIOUSLY! It was like six weeks after I broke up with you and you were still calling, still wanting to see me!
I'm hoping this is it and we are done. I'm sure AT&T is a great company, but we are just not meant to be.
Thanks, The Chick.
