My husband used to work for bike world and now works at The Bicycle Shack in Boerne. A longer commute but he is much happier! Much more pleasant environment.

Bike world is pretty bad in terms of helping customers. I bought a great crusier from that little bike shop downtown near the library and next to Alamo music about 8 years ago and the guy who sold it to me was really nice and helpful. they also had layaway, which was how I was able to afford my bike, which I still ride to this day. I cant remember the name of it. I think it closed though, I was downtown not too long ago and it isnt there anymore.

Thank goodness neither Bike World on Broadway nor Planet Bike made the list. Both offer the worst customer service ever. If you go into either place to buy a bike or accessories, regardless of how much you are spending, their employees treat you as if you are disturbing them. I will say that I got excellent service at the Bike World location on 1604.

I just went to Rad Rides on Grissom and I think it's GREAT! Right on Leon Creek Greenway, not too much high priced accessories, just a nice mechanic and what you need. http://www.facebook.com/#!/RadRidesBicycleShop?fref=ts

Id have to go with Bike World (both locations) and also Bicycle Shack in Boerne. If ANYONE says Planet Bike, they either work there or they are flat out liars. Planet Bikes customer service is HORRIBLE. Google them if you dont believe me, look at their reviews.